Cancellation Policy - Terms & Conditions

Cancellation Policy 

 

Direct Training Ireland operates the following cancellation policy:


Cancellations received 15 calendar days or more before the planned date of training will not incur any charge.

Cancellations received between 10 calendar days and 14 calendar days of the training will incur a 25% charge for all training dates cancelled. (Where a cancelled training event is rescheduled to take place within 21 calendar days of the cancellation date the 25% cancellation charge will be waived.)

Cancellation between 5 calendar days and 9 calendar days of the training will incur a 75% charge for all training dates cancelled.

Cancellation on the day of the training event OR on the previous 3 calendar days will incur a 100% charge for all training dates cancelled.

Cancellations must be provided in writing via email. The date of the email shall be the determining factor relating to cancellation charges.


Payment Terms & Conditions


All public courses must be paid for in full before any booking is confirmed.


Corporate bookings will be invoiced on the date of the training event.


All invoices will fall due 30 days from the date of the invoice.



Interest will be charged on any and all invoices not cleared within the prescribed time frame.  The interest charged will be in accordance with the EU Late Payments Directive (2011/7/EU),